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Currently Open Positions:
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  • Blood Bank Associate Technical Support Specialist
    The Blood Bank Associate TSS is responsible for transferring Customer Support technical calls for Blood Bank, Donor, SoftID Tx and routing all other calls to the appropriate SCC individual outside of the Blood Services Technical Support Center. Locate alternate personnel as needed in order to accommodate client requests. Assist the Technical Support Center in an administrative capacity. This position is the initial contact for all SoftBank or SoftDonor client tasks received verbally or via faxes and is responsible for properly documenting the task into the Case Management System and performing simple troubleshooting using provided tools.
  • Blood Bank Technical Support Specialist
    The Blood Bank TSS is the Support Center’s Blood Services Support Specialist 2 in training. The position assists with providing support to clinicians utilizing the SCC clinical information system. This position is responsible for assisting with service request investigation and resolution for the SoftBank or SoftDonor software. This position will focus on application training and shadowing with the Lead and Senior TSS while working with Technical Support Specialist employees to complete outstanding responsibilities and projects from their former Associate TSS position.
  • Blood Services Implementation Specialist
    The Blood Services Implementation Specialist provides professional product installation to an assigned number of sites resulting in smooth, well-coordinated implementations that meet targeted live dates. Along with the Account Executive,and Blood Services Implementation Team Lead, has complete responsibility for the successful implementation of the SoftBank and/or SoftDonor product. Provides effective on-site and in-house support services during the implementation process and for a period of approximately 30 days following the live date.
  • Blood Services Product Specialist
    The Blood Services Product Specialist works under the direction of the assigned Product Development Manager in support of product development activities. Particularly may assist with research and documentation of product requirements, development of product technical documentation, development and implementation of product test plans, internal and client training programs, support of beta product releases.
  • Genetics Product Specialist Level 1 - Implementation
    The Genetics Product Specialist Level 1 on the Implementation team will work with an assigned client to train and assist clients regarding implementation of Gene Suite products. The implementation and file build will require definition of system scopes and objectives based on both user needs and a thorough understanding of business systems and industry requirements. This position will also support product development activities.
  • Genetics Product Specialist Level 1 - Post Live Support
    The Genetics Product Specialist Level 1 on the Post Live Support team is responsible for performing preliminary troubleshooting of Genetics and related applications on client environments. Assists in getting post live issues resolved in a timely manner via verbal or written communication with clients, supporting Gene programmers and other SCC personnel.
  • Interface Product Specialist
    The Interface Product Specialist will formulate and define system scopes and objectives based on both user needs and a thorough understanding of business systems and industry requirements. The Interface Product Specialist will analyze user needs and document requirements and translate both into proper specifications for each project. During the requirements phase of each project, the Interface Product Specialist will coordinate and meet with clients, as well as work closely with software architects and development teams to ensure that the direction, scope and dependencies are identified and documented. The purpose of this position is to design, enhance, build, and deploy effective products and technology-enabled solutions based on proven operations analysis, solution development methodologies and deployment experience. This position will primarily work on enhancements and changes of current and existing products. Bachelor's Degree in Healthcare or Medical Technology preferably with a Computer Science/IT concentration. Previous healthcare experience resulting in a broad understanding of the clinical laboratory environment and operations, experience with data exchange interfaces is preferred, and familiarity with HL7 and ASTM standards
  • Lab Product Specialist
    The Lab Product Specialist works under the direction of the assigned Product Manager in support of product development activities. Particularly may assist with research and documentation of product requirements, development of product technical documentation, development and implementation of product test plans, internal and client training programs, support of alpha and beta product releases. Bachelor's Degree in a Healthcare/Clinical related field and Certification/License in MLS, MLT, etc. Previous experience in a clinical laboratory field as a Medical Technologist or related position and previous experience in a hospital clinical lab setting.
  • Lab/Mic Associate Technical Support Specialist
    The Lab/Mic Associate TSS is responsible for transferring Customer Support technical calls for SoftLab/Mic/TQC and SoftWeb and routing all other calls to the appropriate SCC individual outside of the Technical Support Center. Locate alternate personnel as needed in order to accommodate client requests. Assist the Technical Support Center in an administrative capacity. This position is the initial contact for all Lab or Microbiology client tasks received verbally or via faxes and is responsible for properly documenting the task into the Case Management System and performing simple troubleshooting using provided tools.
  • QA Specialist
    The QA Specialist will provide support to all aspects of the Quality Assurance department. This position's primary responsibility includes conducting audits, risk-to-health activities, corrective and preventive action (CAPA) and document control.