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Currently Open Positions:
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  • Administrative Support Assistant
    The Administrative Support Assistant provides administrative support services to various departments within SCC allowing the individual the opportunity to learn and advance.
  • Associate Product Specialist
    The Associate Product Specialist works under the direction of the assigned Product Manager/Team Lead in support of product development activities. Particularly may assist with research and documentation of product requirements, development of product technical documentation, product testing, internal training, and evaluative functions as domain experts. Works on product requirements of simple to moderate complexity and difficulty.
  • Associate Technical Communications Specialist
    The Associate Technical Communications Specialist develops various user manuals, online help systems and release notes. This position contributes to the maintenance of department standards, processes, templates, etc. The ideal person will have beginning level writing skills, industry tools knowledge, product knowledge, and project management experience.
  • Blood Bank Technical Support Specialist
    The Blood Bank TSS is the Support Center’s Blood Services Support Specialist 2 in training. The position assists with providing support to clinicians utilizing the SCC clinical information system. This position is responsible for assisting with service request investigation and resolution for the SoftBank or SoftDonor software. This position will focus on application training and shadowing with the Lead and Senior TSS while working with Technical Support Specialist employees to complete outstanding responsibilities and projects from their former Associate TSS position.
  • Blood Services Implementation Specialist
    The Blood Services Implementation Specialist provides professional product installation to an assigned number of sites resulting in smooth, well-coordinated implementations that meet targeted live dates. Along with the Account Executive,and Blood Services Implementation Team Lead, has complete responsibility for the successful implementation of the SoftBank and/or SoftDonor product. Provides effective on-site and in-house support services during the implementation process and for a period of approximately 30 days following the live date.
  • Genetics Product Specialist Level 1 - Implementation
    The Genetics Product Specialist Level 1 on the Implementation team will work with an assigned client to train and assist clients regarding implementation of Gene Suite products. The implementation and file build will require definition of system scopes and objectives based on both user needs and a thorough understanding of business systems and industry requirements. This position will also support product development activities.
  • Genetics Product Specialist Level 1 - Post Live Support
    The Genetics Product Specialist Level 1 on the Post Live Support team is responsible for performing preliminary troubleshooting of Genetics and related applications on client environments. Assists in getting post live issues resolved in a timely manner via verbal or written communication with clients, supporting Gene programmers and other SCC personnel.
  • Interface Implementation Specialist
    The Interface Implementation Specialist is responsible for the proper coordination of SCC, client, and foreign vendor efforts to ensure successful implementation of interfaces to foreign hospital/clinical information systems and reference laboratories.
  • Lab/Mic Associate Technical Support Specialist
    The Lab/Mic Associate TSS is responsible for transferring Customer Support technical calls for SoftLab/Mic/TQC and SoftWeb and routing all other calls to the appropriate SCC individual outside of the Technical Support Center. Locate alternate personnel as needed in order to accommodate client requests. Assist the Technical Support Center in an administrative capacity. This position is the initial contact for all Lab or Microbiology client tasks received verbally or via faxes and is responsible for properly documenting the task into the Case Management System and performing simple troubleshooting using provided tools.
  • MIS Tech Support Specialist Level 1
    Responsible for configuring and maintaining both hardware and software on all SCC PC's and Laptop's. Also responsible for assisting in the installation and troubleshooting of Network and Telephony Cabling. Basic networking and network troubleshooting of PC’s and Laptops.
  • Office Services Manager
    The Office Services Manager manages the Office Support, Travel, Purchasing and Shipping & Receiving staff including staff schedules, telephone, faxing, photo copying, and data entry. This position also directs the processing and distribution of internal and external mail, maintains LOS, and coordinates facilities issues.
  • Office Support Assistant
    The Office Support Assistant provides administrative and clerical support to the Office Support, Purchasing and Shipping & Receiving departments.