Support
At SCC Soft Computer, we pride ourselves on offering unparalleled technical support that sets the industry standard for excellence. Our dedicated team of highly skilled support professionals is available around the clock, ensuring that our clients receive timely and effective assistance whenever they need it. We understand the critical nature of our clients’ work in the healthcare industry, which is why we prioritize responsiveness and precision in every interaction. From initial installation and configuration to ongoing maintenance and troubleshooting, our technical support team is committed to providing comprehensive solutions that keep our clients’ systems running smoothly and efficiently.
Our approach to technical support is rooted in a deep understanding of our clients’ unique needs and challenges. We don’t just resolve issues; we proactively work to prevent them, offering strategic guidance and best practices to optimize the performance of our software solutions. Whether it’s addressing a complex technical query or providing training on new features, our support specialists are equipped with the expertise and tools to deliver personalized, high-quality service. We believe that exceptional technical support is not just about solving problems; it’s about building lasting relationships based on trust, reliability, and a shared commitment to excellence.
At SCC Soft Computer, we view our technical support team as an extension of our clients’ own teams. We are dedicated to empowering our clients with the knowledge and resources they need to succeed. By leveraging our deep industry expertise and cutting-edge technology, we provide support that not only addresses immediate concerns but also anticipates future needs. Our goal is to ensure that our clients can focus on their core mission of delivering outstanding patient care, while we take care of the technical complexities. With SCC’s technical support, clients can have peace of mind knowing they have a trusted partner dedicated to their success.
Training
SCC’s Education Services use multiple methods, including classroom instruction, training manuals and internet resources to help our clients and staff become experts on our health information systems (HIS) software. Our education program usually begins with our system design training, which shows you how to customize our systems to meet the specific needs of your facility. SCC is an approved provider of PACE training courses. These courses are PACE-certified and approved to provide PACE credit in the form of contact hours, allowing your staff members to earn free continuing education credits (CEUs) that apply towards their PACE certification by attending classes at SCC.
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Technical Support
SCC’s mission is to maintain the highest level of customer satisfaction with our technical support and client services. Delivering on this commitment to excellence requires our onshore technical support center to focus on providing world-class service by providing customers with information, technical assistance and training to support the optimum use of SCC’s software solutions. SCC can leverage its 30 years of experience with laboratory environments to help you analyze your workflow and make recommendations on your current capabilities, such as your Library Information System (LIS) functionality. In addition, we can successfully integrate new modules into your existing infrastructure based on our 30 years of experience in standards like CCOW, CORBA, HL-7 and XML.
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